Refund policy

We have a 15-day return policy for Faulty Products , which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@tempotechcontrols.com. Please note that returns will need to be sent to the following address: 510 Massey Road, Unit 5, Guelph ,ON ,N1K1B4, Canada

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note the following:

  • Customers are responsible for return shipping costs for non-faulty items.

  • We only accept returns for faulty items.

  • All sales are final — no returns or exchanges are accepted for non-faulty items.



You can always contact us for any return question at sales@tempotechcontrols.com.


Damages and issues

 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like or Non Stock Item from Third Party Supplier, custom products.. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@tempotechcontrols.com.